Estos
apuntes fueron desarrollados durante el proceso de diseño
de la Intranet para LAQ, para identificar el valor que aporta
la Gestión de Conocimiento, y cómo una Intranet
se convierte en una herramienta clave para este proceso.
Knowledge
Management - notes
Principles:
To
manage knowledge held by the individuals that make up an organisation
by:
- Providing a way of storing new and existing knowledge
- Providing a way of sharing the knowledge
KM
Implies:
-
The art of creating value by leveraging intangible assets
- Driven by a growing understanding that knowledge is valuable,
mostly intangible, difficult to hold onto, and the usually
product of collective thought.
- KM is the evolution of many business trends, enabled by
multiple information technologies
- KM is primarily about management
KM Concerns and Practices:
-
Valuing knowledge: recognition and evaluation
-
Better use of
intellectual property
- Managing knowledge workers
- Capturing/sharing/distribution of work-based learning (from
individual or group projects, business processes, workflow,
clients.)
Approaches
evolve:
Repositories
(knowledge as object) are often first:
-
Knowledge
maps
- yellow/white
pages, directories
-
structured internal
knowledge (data, manuals, code, other documentation)
- archives of online dialogues, threads of discourse
- supported by search engines, data-mining, visualisation
Networks
tend to follow:
- Connect individuals, teams, groups
- Staff rotation among functions, groups, businesses
- communities of learning and practice support ad-hoc groups,
creativity, innovation
- face-to-face
remains crucial and combines with electronic means
Knowledge
processes span a range of parameters: from simple and tangible
to complex and less-tangible, and from uncertain benefits
to solid benefits.
The
value chain goes from 'novice' to 'expert' knowledge, through
Performance Support Systems, Intran/Extranets, Knowledge Networks
and finally Integrative work.
Knowledge
gaps: The process of identifying the knowledge already held
by the organisation may show that perceived 'knowledge gaps'
are in fact already covered.
Knowledge
can be classified into
Skills
Specialties
of individuals. Overlapping skills means backup positions;
individual skills mean training for others and sharing those
skills. Lack of skills mean introducing training, and identifying
resourcing risks for projects.
Experience
The
knowledge of what works and what doesn't through real-life
experience avoids problems, delays and issues that escape
the those who are only familiar with the theory. Communicating
this knowledge means less mistakes for the inexperienced.
Historical
knowledge
Understanding
mistakes that have occurred in the past avoids them being
repeated. It also means an understanding of why things are
done a certain way, therefore allowing more informed decisions
to decide new strategies or the continuation of existing ones.
Network
knowledge
The
personal contacts developed by individuals are important since
they mean external information, speedier processes, and understanding
the client-base more.
Education
Education
can be defined as the acquisition of knowledge. This can take
place in a one-to-one, one-to-many and many-to-many basis.
The AGE newspaper implemented a 'shared knowledge base' using
their website to impart any information the advertisers would
need to submit an ad.
Knowledge
comes from the understanding of information, therefore provision
of information is essential to the sharing of knowledge. Data
itself is useless - it only becomes information when the audience
is informed.
Some final thoughts:
Where
do things fit?
- Digital workflow
- Online Inductions
- Online processes
- cross-functional teams
- integrated projects/products
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